We ship orders out each Monday and Tuesday. Cut off time is Midnight the previous day. We may postpone shipments to the following week if we are advised by our shipping partner of delays or on public holidays. Information regarding tracking will be emailed once your order has shipped.

Shopping for live coral for sale online can be a source of worry for reef hobbyists, who can never be entirely sure what will arrive in the mail. Will it resemble the coral they saw online? While there is no substitute for an in-person viewing of the coral, we offer What You See Is What You Get (WYSIWYG) corals to alleviate concerns. Our WYSIWYG corals allow you to preview the actual coral fragment or colony before making a purchase. We take pride in photographing all our corals under Ecotech Radion G5 LED Light fixtures. We use professional-grade Full Frame DSLR cameras and lenses to capture the highest quality representation of the coral. We also provide multiple photos of the coral under different light spectrums, including full spectrum (white light) and heavy blue spectrum. We also offer size approximations for every coral in centimeters. This measurement is taken when the coral is fully expanded, providing you with a better understanding of the amount of space the coral will occupy in your aquarium.

Arrive Alive Guarantee Terms and conditions 

In the unlikely event of DOA (Dead On Arrival) we must be notified within 2 hours of order delivery (Star Track delivered time), along with clear photos of the coral in the shipping container if the water looks brown, or out of the container if the coral looks to be damaged. In the event the buyer does not contact Zeo Box Reef in the specified 2 hour time frame, Zeo Box Reef reserves the right to decline DOA coverage. Such cases will be reviewed at management’s discretion. We will always do our best to ensure customer satisfaction. Once we receive the digital photo supporting your claim, we will issue a store credit. The store credit does not include the cost of shipping. We do not offer refunds, we only provide credit toward future coral purchase. 

Zeo Box Reef cannot be held responsible for carrier delays, lost packages,  mechanical, flight cancellations, weather, or other unforeseen acts beyond our control which may cause your Star Track shipment to be delayed. We will always do our best to ensure customer satisfaction in these extremely rare cases.

Please note that the delivery will be marked with Authority to leave if a safe place is available. This will minimises any delays in shipping. It is the customers responsibility to monitor the shipment once a tracking number has been provided. In the event Star Track cannot leave the order at the address provided and it is taken to the local post office, the customer must collect the order that same day to be eligible to make a claim.

No refunds or returns on livestock purchases. Verified DOA’s will be fully credited towards future purchases (minus any shipping charges). Once the livestock is in your aquarium, we have no control over the conditions, so no warranty is implied past delivery. If free shipping was applied to the order we will deduct all shipping costs from credit.

To make a claim or If you have any questions, please feel free to send us a message via store chat or email us at info@zeoboxreef.com.au

By submitting an order to zeoboxreef.com.au you are agreeing to the above presented terms.

Customers have the option of picking up their orders locally by selecting the local pickup option during checkout. Upon placing an order, we will reach out to you within 24 hours to schedule a collection time. The pickup location is situated in Kingsgrove NSW.

No, it is not necessary to be present as all orders are marked with an "Authority to leave" notice. If a secure and safe location is not available on your property and the order cannot be left at your doorstep, such as in the case of apartment buildings, we suggest having your order delivered to your workplace.

• Star Track Premium shipping service offers different rates based on the order amount.
• Orders under $200 have a shipping cost of $45.
• Orders $200 - $499 have a shipping cost of $29.
• Orders $499 and over are shipped for free.
• Same-day airport to airport shipping starts from $65. Lean more

We use Star Track Premium Express Freight to ship all of our orders as we have found them to be the most dependable door-to-door courier service accessible. We assess their performance every month to ensure the swiftest delivery service at a sensible cost. Additionally, we provide same-day airport-to-airport shipping, more details can be found on our Airport to Airport shipping page.

Shopping for live coral for sale online can be a source of worry for reef hobbyists, who can never be entirely sure what will arrive in the mail. Will it resemble the coral they saw online? While there is no substitute for an in-person viewing of the coral, we offer What You See Is What You Get (WYSIWYG) corals to alleviate concerns. Our WYSIWYG corals allow you to preview the actual coral fragment or colony before making a purchase. We take pride in photographing all our corals under Ecotech Radion G5 LED Light fixtures. We use professional-grade Full Frame DSLR cameras and lenses to capture the highest quality representation of the coral. We also provide multiple photos of the coral under different light spectrums, including full spectrum (white light) and heavy blue spectrum. We also offer size approximations for every coral in centimeters. This measurement is taken when the coral is fully expanded, providing you with a better understanding of the amount of space the coral will occupy in your aquarium.

Looking for the best place to buy corals online in Australia?

At Zeo Box Reef Aquaculture, we pride ourselves on a different approach compared to other aquarium stores in Australia. When we obtain corals, particularly those sourced from the wild, we recognise the stress caused by their extraction from their natural habitats. That's why we handle them with extra attention and care.

Initially, these corals are collected off the reef and kept aboard a vessel, where they remain for a period. During this time, there is a constant flow of seawater over the corals to maintain their well-being. Upon arrival at the collectors facility, they undergo meticulous inspection, cleaning, and, if necessary, resizing, as many of these corals are initially quite large.

After being purchased by retailers, the corals are boxed up and shipped to them. The retailers then transition these corals into their holding tanks for immediate sale. However, by the time these corals reach the customers' tanks, they've endured a significant journey and are typically stressed. That's where our careful process begins.

We take the time to observe the corals, checking for pests and allowing them to settle and adapt to captive conditions. Most importantly, we ensure they're well-fed. It takes about 2 to 4 weeks for us to see positive indicators like good feeding response, healthy polyp extension, vibrant coloration, and overall vitality. Only then do we make these corals available for sale on our site, allowing us to confidently offer our Arrive Alive Guarantee.

It's worth mentioning that we exclusively focus on corals and do not sell any fish, eliminating concerns about fish parasites when purchasing from us. This is what sets us apart – the Zeo Box Reef Difference! Unlike many other retailers who hurriedly advertise new stock upon arrival, we understand that rushing this process often results in a high death rate for the customer. Our commitment lies in ensuring the well-being of the corals and ultimately the success of your aquarium.

To be eligible for our Arrive Alive Guarantee, it is necessary to send us well-defined pictures of the coral in its shipping container, within 2 hours of Star Track delivery time, via email at info@zeoboxreef.com.au.

For further information regarding the Arrive Alive Guarantee policy and claims process, kindly refer to our Arrive Alive Guarantee page.

Zeo Box Reef Aquaculture prides itself on being a leader in the industry for packaging and shipping corals. We have a meticulous approach to packaging methods to ensure that your order arrives in optimal condition. Our team carefully hand-picks and packs each order with great care. Coral fragments are placed in specially designed containers and secured using chemically inert foam floats. For larger corals, we use a double-bagging method and add activated carbon to achieve optimal water quality during shipping. To maintain the ideal temperature conditions during transit, we use thick-walled styrofoam boxes with heat/cold packs as needed. Our shipping options include door to door Star Track Premium freight or same day Airport-to-Airport delivery. Both options are fast and secure.