Refund policy

 

Arrive Alive Guarantee Terms and conditions 

In the unlikely event of DOA (Dead On Arrival) we must be notified within 2 hours of order delivery (Star Track delivered time), along with clear photos of the coral in the shipping Bag. In the event the buyer does not contact Zeo Box Reef in the specified 2 hour time frame, Zeo Box Reef reserves the right to decline DOA coverage. Such cases will be reviewed at management’s discretion. We will always do our best to ensure customer satisfaction. Once we receive the digital photo supporting your claim, we will issue a store credit. The store credit does not include the cost of shipping. We do not offer refunds, we only provide credit toward future coral purchase. 

Zeo Box Reef cannot be held responsible for carrier delays, lost packages,  mechanical, flight cancellations, weather, or other unforeseen acts beyond our control which may cause your Star Track shipment to be delayed. We will always do our best to ensure customer satisfaction in these extremely rare cases.

Please note that the delivery will be marked with Authority to leave if a safe place is available. This will minimises any delays in shipping. It is the customers responsibility to monitor the shipment once a tracking number has been provided. In the event Star Track cannot leave the order at the address provided and it is taken to the local post office, the customer must collect the order that same day to be eligible to make a claim.

No refunds or returns on livestock purchases. Verified DOA’s will be fully credited towards future purchases (minus any shipping charges). Once the livestock is in your aquarium, we have no control over the conditions, so no warranty is implied past delivery. If free shipping was applied to the order we will deduct all shipping costs from credit. To make a claim or If you have any questions, please feel free to email us at info@zeoboxreef.com.au

Once orders are shipped, all purchases are final. In the event that an order is requested to be cancelled, we can offer you 100% store credit OR a refund with a 20% restocking fee.

By submitting an order to zeoboxreef.com.au you are agreeing to the above presented terms.