We ship orders out each Monday and Tuesday. Cut off time is Midnight Sunday or Monday. We may postpone shipments to the following week if we are advised by our shipping partner of delays or on public holidays. Information regarding tracking will be emailed out once your order has shipped.

Customers have the option of picking up their orders locally by selecting the local pickup option during checkout. Upon placing an order, we will reach out to you within 24 hours to schedule a collection time. The pickup location is situated in Kingsgrove NSW.

• Star Track Premium shipping service offers different rates based on the order amount
• Orders under $200 have a shipping fee of $45.
• Orders between $200 and $599 have a shipping fee of $35.
• Orders $600 and over are shipped for free.
• Same-day airport to airport shipping. Lean more

No, it is not necessary to be present as all orders are marked with an "Authority to leave" notice. If a secure and safe location is not available on your property and the order cannot be left at your doorstep, such as in the case of apartment buildings, we suggest having your order delivered to your workplace.

We use Star Track Premium Express Freight to ship all of our orders as we have found them to be the most dependable door-to-door courier service accessible. We assess their performance every month to ensure the swiftest delivery service at a sensible cost. Additionally, we provide same-day airport-to-airport shipping, more details can be found on our Airport to Airport shipping page.

Shopping for live coral for sale online can be a source of worry for reef hobbyists, who can never be entirely sure what will arrive in the mail. Will it resemble the coral they saw online? While there is no substitute for an in-person viewing of the coral, we offer What You See Is What You Get (WYSIWYG) corals to alleviate concerns. Our WYSIWYG corals allow you to preview the actual coral fragment or colony before making a purchase. We take pride in photographing all our corals under Ecotech Radion G5 LED Light fixtures. We use professional-grade Full Frame DSLR cameras and lenses to capture the highest quality representation of the coral. We also provide multiple photos of the coral under different light spectrums, including full spectrum (white light) and heavy blue spectrum. We also offer size approximations for every coral in centimeters. This measurement is taken when the coral is fully expanded, providing you with a better understanding of the amount of space the coral will occupy in your aquarium.

Zeo Box Reef Aquaculture prides itself on being a leader in the industry for packaging and shipping corals. We have a meticulous approach to packaging methods to ensure that your order arrives in optimal condition. Our team carefully hand-picks and packs each order with great care. Coral fragments are placed in specially designed containers and secured using chemically inert foam floats. For larger corals, we use a double-bagging method and add activated carbon to achieve optimal water quality during shipping. To maintain the ideal temperature conditions during transit, we use thick-walled styrofoam boxes with heat/cold packs as needed. Our shipping options include door to door Star Track Premium freight or same day Airport-to-Airport delivery. Both options are fast and secure.

At Zeo Box Reef Aquaculture we dont just ship out corals to customers as soon as they arrive to us. If the coral has been collected from the wild, it is stressed because it has been removed from its natural environment . We monitor the coral for a minimum of two - four weeks to ensure proper polyp exstention, colour and vitality. Before the corals enter our systems they are dipped in Two Little Fishes Revive Coral Dip and inspected for pests. Other coral vendors aim to move on their stock as soon as possible, this can lead to high mortality rates as by the time the coral has made it to the customers aquarium, it has been placed into multiple systems with varying parameters. In our experience instability is the number one factor which leads to poor coral health. This is why we are able to offer Arrive Alive Guarantee on all orders.

To be eligible for our Arrive Alive Guarantee, it is necessary to send us well-defined pictures of the coral in its shipping container, within 2 hours of Star Track delivery time, via email at info@zeoboxreef.com.au.For further information regarding the Arrive Alive Guarantee policy and claims process, kindly refer to our Arrive Alive Guarantee page.